🔁 VIRⱯHL RETURN POLICY

We make it right — if it wasn’t.

We get it. Sometimes the fit’s off, or the vibe didn’t match what you saw online.
Our return policy is designed to be clear, fair, and respectful — just like our product.

📦 Eligibility

To be eligible for a return or exchange:

• Item must be unworn, unwashed, and in original condition

• Tags (if any) must still be attached

• Must be returned within 14 days of delivery

If the product arrives damaged, misprinted, or defective, we’ll make it right — quickly.

💳 Refunds

• Refunds are issued to the original payment method once the return is approved and received.

• Please allow 3–7 business days after your return is processed to see the refund on your account.

• Original shipping charges are non-refundable.

🔁 Exchanges

Want a different size or color?

• We’ll help you exchange if the item is still available.

• If not, we’ll process it as a return and you can place a new order for the right item.

🚫 Final Sale Items

Some items are final sale, including:

• Discounted or clearance products

• Limited-edition drops

• Gift cards

These items cannot be returned or exchanged unless damaged or defective.

🌍 International Orders

We accept international returns, but you’ll be responsible for return shipping unless the item was incorrect or damaged.

🛠️ How to Start a Return

Email returns@virahl.com with:

• Your order number

• The item(s) you’re returning

• Reason for return

We’ll respond with next steps within 1–2 business days.
Note: Items sent back without requesting a return first may not be processed.

📸 Proof Required for Issues

If the item is damaged or incorrect, include a clear photo of the issue in your email.
This helps us move faster — and makes sure you’re taken care of properly.

⏳ Late or Missing Refunds?

• Check your bank account again.

• Then contact your credit card company — it may take a few business days before your refund posts.

• Still no luck? Hit us at hello@virahl.com and we’ll dig in.

🧠 TL;DR

We stand behind everything we send out.
If it’s wrong, we’ll fix it.
If it’s not the vibe, we’ll take it back — respectfully.